Mumbai - 400007 +91 7666919888 info@confusionfa.com
Browse through our shop section. Once you have found an item, click on the 'Add to cart’ button below each item. Review your selection by clicking the bag icon at the top right of the page and selecting ‘View Cart’. You can use the 'Remove Item' link to delete items from your shopping bag. If you wish to continue browsing, click on the 'Continue Shopping' button. To complete your order, click on 'Proceed to Check Out' button.
YES. You can browse through the collections without creating an account and select merchandise you like. But to be able to buy, you need to set up an account which is a fairly easy process. Register with us and you'll be able to enjoy the following benefits through your CFA account:
  • Track your orders and review past purchases.
  • Save your address and card details so you can shop even quicker next time.
  • Manage your account details, address book and email preferences.
To create an account, simply click on ‘REGISTER' at the top right of the page to fill in your details.
If you have forgotten your password, click here to change it or follow the 'FORGOTTEN PASSWORD' instructions on the SIGN IN page.
As this is the official online store of Confusion Fashion Accessories we guarantee that every item we sell is 100% authentic and that the materials used are true. All pieces come in a signature CFA packaging with authentication cards.
Please note that we are unable to comment on the authenticity of any items not purchased from Confusion Fashion Accessories.
All items are in stock unless 'SOLD OUT' is displayed. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order. If the product you want to buy is out of stock, please email info@confusionfa.com to find out if there is a backorder for that item (you will need to be a registered user).
Yes. We do get fresh stock of products that are sold out. Because of our products being hand crafted, it could take up to 3 weeks. There is an "Order Inquiry" link right next to the Sold Out sign under each product, you can fill in your details and you will be notified via email once that item is back in stock. Please note One-of-a-kind items do not come back in stock.
or
If the product you want to buy is out of stock, please email info@confusionfa.com to find out if there is a backorder for that item (you will need to be a registered user).
We accept payments via________________. For orders within India, we also offer Cash on Delivery. Bank transfers are accepted upon special request.

If you are not able to make a payment via the above listed methods, please send us an e-mail at info@confusionfa.com and we will send you options to pay.
At CFA, your personal online security is important to us. All orders are processed through a secure checkout system. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company. You may also choose to securely store your credit card details with us. This means you will not have to enter them again during future purchases, making it quicker and simpler to shop at CFA.
For your security, whenever you request delivery to a new address we will ask you to provide new credit or debit card details (if you have previously stored them with us). This means that if someone guesses your password and tries to make an order using your account, they will be unable to do so. We hope you understand that this is a valuable precaution designed to protect your personal information.
THERE ARE TWO WAYS TO REMOVE PREVIOUSLY SAVED CREDIT CARD DETAILS: Edit or add new shipping or billing address.
During your next purchase, simply 'UNSELECT' the option 'REMEMBER MY PAYMENT DETAILS' on the payment page.
We can only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.
Unfortunately, we are unable to redirect orders once your items have been dispatched.
Yes, you may add items to an existing order provided we have not yet dispatched it. If we have already dispatched your package you will need to make a new order.
After placing an order, you will be sent an email confirming that it has been received. Your payment card will be debited for your order on the day we send you the formal order confirmation. In the rare instance that any of the items you have ordered are not available, we will contact you by email and will only charge your credit card for the value of the items in stock.
We aim to dispatch all orders within 5-7 working days. Once your order has been dispatched you will receive an email confirmation of your shipping details and a tracking number with which you can track the status of your order.
VAT, duties and taxes will be applicable as per your country's regulations and will be borne by the customer. In some cases, you may be required to pay the additional customs/RAS/VAT/ duty value to the courier company in order to receive your order. For India, all prices are inclusive of VAT.
All items are insured from CFA are insured against theft and accidental damage whilst in transit to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.
If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box.
Your order will be delivered to you in our signature CFA boxes, which may not only look fabulous, but make the perfect storage solution.
Unfortunately, not as online retail is separate from our stores.
A cookie is a piece of information that is stored on your computer's hard drive by your web browser which tracks your movements within websites. We use cookies to keep track of how often you visit our website, the contents of your jewel box, previous purchases and to deliver content specific to your interests. They are designed to assist your shopping and are therefore nothing to worry about. Most browsers are automatically set up to accept cookies, but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items.

Registered customers who have cookies enabled will be automatically recognized when they visit CFA - your name will appear in a welcome message at the top right hand corner of the website. When you proceed to purchase you will be prompted to enter your email address and password and review your shipping and payment details before completing your order. Please note that registered customers will be recognized for 14 days. After this time, users will be prompted to sign back in to their account.